Crexi Login's Privacy Policy – Your data is safe with us

Crexi Login ("we", "us") is a trusted online gaming platform for users in Bangladesh. We believe every user's privacy matters, and protecting their data is our foremost responsibility.

This Privacy Policy applies to the Crexi Login website, mobile app, and all associated services. By registering or using our platform, you agree to this policy.

We may update this policy at any time. You will be notified of any changes via email or app notification, so we encourage you to check this page regularly.

Crexi Login collects two types of information — what you provide directly and what is collected automatically while you use the platform.

We only collect information that is genuinely necessary. No unnecessary or excessive data is requested.

Crexi Login uses your information only for specific, legitimate purposes. We never use your data for anything else without your consent.

• Verifying identity for account creation and management.
• Processing deposits, withdrawals, and payment transactions securely.
• Preventing fraud, money laundering, and other illegal activities.
• Providing customer support and resolving complaints.
• Improving platform performance and enhancing user experience.
• Monitoring gameplay patterns to promote responsible gaming.
• Meeting legal obligations and fulfilling regulatory requirements.
• Sending you relevant offers and promotions with your consent.

Crexi Login does not typically share your information with third parties. However, limited sharing may occur in the specific circumstances outlined below:

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to process transactions.
• Game Provider: Licensed game providers receive only the information necessary to operate the games.
• Security Agencies: Encrypted data may be shared with specialist firms for fraud detection purposes.
• Legal Authority: Information is disclosed in response to valid orders from courts or government authorities.

Every third party operates under Crexi Login's data privacy agreement And may not use the received information beyond the specified purpose.

Crexi Login uses cookies and similar technologies to ensure platform functionality and improve the user experience. Cookies are small text files stored in your browser.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the platform.

Crexi Login uses industry-leading technology to keep your data secure. Our protection framework operates across multiple layers to prevent any unauthorized access.

• SSL/TLS Encryption: All data exchanged between you and our servers is secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Keep OTP verification enabled for an extra layer of account security.
• Firewall & DDoS Protection: Protection against unauthorized access and attacks at the server level.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Data Masking: Payment details and sensitive data are masked when stored.
• Access Control: Only authorized personnel have access to specific information.

As a Crexi Login user, you have several rights over your own data. Contact our support team to exercise any of these rights.

Crexi Login strictly prohibits the use of its platform by anyone under the age of 18. We do not knowingly collect any information from minors.

Age verification is mandatory at registration. If we become aware that information has been collected from a minor, That account will be closed immediately and all associated data will be deleted.

Crexi Login retains your information for as long as necessary or as required by law. Certain data may be retained for a defined period even after your account is closed.

• Account Information: For the duration the account is active and for 5 years after closure.
• Transaction Records: Up to 7 years, in compliance with financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Game Logs: Up to 3 years.
• Cookie Data: 30 days to 1 year, depending on the type.

After the specified retention period, data is securely deleted or anonymized.

For any privacy-related questions, requests, or complaints, please get in touch with us. We aim to respond within 72 hours.

Once your complaint is submitted, you will receive a ticket number that you can use to track its progress.